Contact us
Customer service at Cyclotrama
Your satisfaction is our motivation
Thank you for contacting us! Every piece of feedback helps us improve our service for you.
🔍 How to reach us efficiently:
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Email: service@cyclotrama.com
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Response time: Within 24 hours (on weekdays Monday-Friday)
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Service hours: 9:00 AM - 6:00 PM (CET/CEST, UTC+1/+2)
✉️ Tip for quick help:
When contacting us, please always include:
✅ Your order number
✅ Subject line such as "Return request #12345"
✅ Any photos/videos of the problem
Why You are safe with us
✓ German data protection standards (GDPR compliant)
✓ Certified customer service according to Trusted Shops guidelines
✓ Clear solutions within 48 hours
Your advantages as a customer
🌱 "As a garden enthusiast, you will receive exclusive care tips from our master gardeners with every inquiry!"